Getting Help With Your Family Law Matter During Covid-19

Legal Aid Ontario (1-800-668-8258): 

You can speak to an Advice Lawyer over the phone for 20 minutes for free, without having to meet the financial eligibility requirements. 

If you have a mediated agreement, you may be able to obtain summary advice on its terms. If you are using our onsite or offsite mediation services, you can get advice on the mediation process and some or all parts of the agreement by leaving a message and a family lawyer will call you back.

Emergency Family Law Referral Line (1-800-268-7568):

During this time when the courts are closed except for urgent matters, this new service can help those who don’t have a lawyer. You can have 30 minutes of free legal advice specific to determining whether your matter is urgent. ou can call this number and speak with a family lawyer for free for 30 minutes. 

Advice and Settlement Counsel:

In recognition of the current challenges faced by parents and families, Advice and Settlement Counsel (ASC) panel members continue to offer services using non-contact forms of communication such as Zoom technology and by telephone. A list of available panel members can be found here.

Changes to our protocols may include: 

  • Reviewing and executing retainers, intake forms and other documents through scan, photo and/or email.
  • Providing summary advice on family matters.
  • Providing summary advice on mediated agreements and back-up documentation that have been provided through an on-line platform.
  • Drafting temporary and final proposals to resolve family law issues (including offers to settle).

The first hour of services continues to be billed at a rate of $ 226 (inclusive of hst).  Payment can be made by e-transfer or credit card, as agreed to by the client and the lawyer. Payment is required to be made when services are rendered.

Panel members may be prepared to continue the retainer at an agreed upon billing rate, or they can make referrals to the Family Law Limited Scope Project.

Additional services that may be provided include but are not limited to the following:

(1) drafting urgent motions; and,

(2) drafting court document for use once the courts return to the usual operations such as: preparing financial statements, drafting Applications and Answers.

For more information contact:

Family Law Limited Scope Services Project:

A directory of family lawyers offering ‘unbundled’ legal advice and services, generally at affordable rates.

Family Law Information Centres (FLIC)

You can learn much more about available services, mediation, court process, separation,
divorce and the law by visiting us at one of our Family Law Information Centres (FLIC)


393 University Avenue, Suite 900 Toronto, Ontario M5G 1E6

Get Directions

311 Jarvis Street Toronto, Ontario, M5B 2C4

(Between Gerrard and Dundas)

Get Directions

47 Sheppard Avenue East Toronto, Ontario M2N 5X5

Main Floor (Just east of Yonge, south side of Sheppard)

Get Directions

We are offering information and mediation services to
our family law clients during this time. Please note:

Information & Referral Coordinators (IRCs) are available by telephone to serve you every day from 9-5. You can reach an IRC by sending an email to one of these addresses:

If you already have a court case:

47 Sheppard Ave   |   [email protected]

311 Jarvis St   |    [email protected]

393 University   |    [email protected]

If you do not have a court case, write to [email protected] or call 416-593-5393.


We will continue to offer free online mediation for anyone who is attending court during this time, in appropriate cases.

If you have a motion, conference or trial, you can ask the judge to refer your matter to mediation, or you can ask us directly for free onsite mediation at any time before or on your court date. If you cannot attend onsite mediation on the scheduled court date we can schedule it for another day, as long as both parties consent and we feel that it is an appropriate case for onsite (2-3 hours) mediation.

Please submit your intake form (found here on the website) and we will be in touch with you.


We also continue to offer subsidized online mediation services for anyone whether they have a court case or not, in appropriate cases. Please submit your intake form (found here on the website) and we will be in touch with you.

Those with matters in the Ontario Court of Justice (47 Sheppard Ave. and 311 Jarvis St. courts) may attend the Legal Aid Ontario online MIP here. Please follow directions provided, or contact the IRC for help.

Those with matters in the Superior Court of Justice (393 University Ave.) will have their MIPs rescheduled.

NEW: Live video Mandatory Information Programs (MIP) twice  biweekly during the day, on Tuesdays and Thursdays at 12:00 pm using webinar technology. The judges in both the Ontario Court of Justice and the Superior Court of Justice will accept certificates from attendance at these MIP sessions. Please contact the IRC for more information at:

[email protected]

[email protected]

[email protected]

 Clients can register by emailing the IRC,  calling 416-593-5393 or on our website.

The MIP online in French can be found here.

French-language and ASL in-person MIP services can be arranged directly with the IRC.

Anyone with questions about the MIP may contact the IRC for assistance. We welcome your suggestions and feedback as we navigate these difficult times together.

Thank you.

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