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New! Virtual Services

Until further notice, all of our services are provided virtually. We are not providing information or mediation services in person.


Family Law Information Centres (FLICs)

FLICs are operating 9-5 daily, with our resourceful Information & Referral Coordinators standing by ready to take your calls or respond to your emails.

IRCs will speak with you privately to share family law and family court information, resources and referrals.

Mediation Services

(a) Same-day on-site mediation:

On-site mediation is intended to help parties in court to settle at least part of their case out of court, if possible.

On or before the day of your court hearing, conference, first appearance or Dispute Resolution Officer appointment, contact the Information and Referral Coordinator or complete the on-site intake form on this website. Our IRCs can give you more information about mediation, legal supports, referrals if you are in an abusive relationship, and other relevant resources.

You do not have to give up your court appointment.

The mediator will meet with each party (using Zoom if online) to assess if your case is appropriate for family mediation. If it proceeds, the mediation will take about 3 hours (again using Zoom if online). Please give the mediator copies of all court orders.

If there is a restraining order, a peace bond, bail terms or probation terms, it may need to be varied to allow mediation.

(b) Subsidized mediation – free intakes and subsidized mediation

Anyone who is living or working in the area of three Toronto family courts can use our off-site family mediation service, whether they have a court case or not. There is no cost for the intake meetings and if the mediation proceeds about 6 hours is available. Again, If there is a restraining order, a peace bond, bail terms or probation terms, it may need to be varied to allow mediation.

Getting Started:

1. On-site Mediation

If you know that you want to try on-site mediation at an upcoming court appearance, please complete these documents online:

  • On-site mediation intake form
  • On-site Agreement to Mediate and
  • (for virtual mediation) Technology Agreement.

2. Off-Site Mediation

Please complete these documents online:

  • off-site mediation intake form
  • off-site Agreement to Mediate and
  • Technology Agreement.

3. Once you and your former partner submit all required documents, we will open your file and you will be contacted by our Program Administrator.

4. On-site mediations take place in the court-house where your hearing is scheduled. Off-site mediations will take place by Zoom, or at our head office (425 University Avenue, Unit 300), our office space in North York (45 Sheppard Ave) or the mediator’s office.

5. On-site mediation is free.

6. The intake meetings for off-site mediation are also free. Fees for the mediation are charged based on each person’s income and number of dependants. You will need to bring proof of your income, such as your most recent income tax return or a pay stub, to the first meeting with the mediator. Click here for the fee schedule and the client preparation checklist. We encourage all clients to obtain legal advice before, during and after all mediations. We encourage you to bring your lawyer to the mediation if you have one. If you do not have a lawyer, speak to the IRC and they will direct you to available resources for legal advice.

For more resources to help you deal with this difficult situation, see Community and Legal Resources for Separation and Divorce.


Once we have received both intake forms, the mediator who is assigned to your case will contact you to set up your confidential intake meetings. These meetings are free of charge. (Note: you cannot choose your own mediator). Off-site mediation takes place at the mediate393 offices on the 20th floor of 393 University Avenue in Toronto, or through Zoom. Fees for off-site mediation are charged based on each person’s income. You will need to bring proof of your income, such as your most recent income tax return or a pay stub, to the first meeting with the mediator. Click here for the fee schedule and the client preparation checklist. We encourage all clients to obtain legal advice before, during and after all mediations. We encourage you to bring your lawyer to the mediation if you have one. If you do not have a lawyer, speak to the IRC and they will direct you to available resources for legal advice.

For more resources to help you deal with this difficult situation, see Community and Legal Resources for Separation and Divorce.

Family Law Information Centres (FLIC)

You can learn much more about available services, mediation, court process, separation, divorce and the law by visiting us at one of our Family Law Information Centres (FLIC)

416-977-0718

361 University Ave, Suite 146, Toronto, ON M5G 1T3

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416-326-1694

311 Jarvis Street Toronto, Ontario, M5B 2C4(Between Gerrard and Dundas)

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416-250-6161

47 Sheppard Avenue East Toronto, Ontario M2N 5X5Main Floor (Just east of Yonge, south side of Sheppard)

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