New! Virtual Services

Subsidized mediation

Subsidized online mediation services are now available through Zoom.

Whether or not you have a court case, subsidized family mediation is available to everyone in the GTA. The one hour long intake meetings for each person are free. The fees for the mediation will depend on your income, if your case is considered appropriate for mediation. See our fee schedule here

Our mediators include family lawyers, social workers, mental health professionals and financial professionals.

We mediate:

  • child support
  • spousal support
  • custody and access
  • moving school or home
  • changing or ending support
  • support arrears
  • income determination
  • financial statement and disclosure issues
  • property division
  • grandparent access
  • family disputes impacted by culture, gender, same-sex, transgender and multiple parent issues.
  • including interviewing the child to hear the ‘voice of the child’.
  • elder family disputes

Getting Started

Complete our Off-Site Intake Form and have the other person do the same. Each of you must submit your form to our Program Coordinator at [email protected]. The process can only begin when we have received both intake forms. We recommend that you also have a look at our Agreement to Mediate. This is the agreement both parties must sign before the mediation begins. You can phone with any questions you may have at 416-593-5393.

View Off-site Intake Form

View Agreement to Mediate


Confidential intake meeting

Once we have received both intake forms, the mediator who is assigned to your case will contact you to set up your confidential intake meetings. These meetings are free of charge. (Note: you cannot choose your mediator). Some cases are not appropriate for mediation. The mediator will assess at your intake meeting if your case is suitable for mediation. Off-site mediation takes place at the mediate393 offices on the 20th floor of 393 University Avenue in Toronto, or online using Zoom. Fees for off-site mediation are charged based on each person’s income.  You will need to bring proof of your income, such as your most recent income tax return or a pay stub, to the first meeting with the mediator. Click here for the fee schedule. You will be sent an invoice to pay for your services. If you have any questions about payment, contact [email protected]

We encourage all clients to obtain legal advice before, during and after all mediations. We encourage you to bring your lawyer to the mediation if you have one. If you do not have a lawyer, speak to the IRC and he or she will direct you to available resources for legal advice

Very valuable service on many levels. Highly recommended.

Great experience, talked about real issues for the first time in years. Thank you.

[Our mediator] was empathetic, insightful, helpful, creative, facilitated a fair and balanced solution that was in the best interest of the children.

Our assigned mediator was particularly effective in helping reach a solution.

What lawyers say

We had an extremely positive experience in mediation today… We were addressing child and spousal support and equalization. The support issues were difficult… we were not optimistic going in. In his quiet manner, with the right degree of humour, our mediator got us through to a resolution on all the issues. Everyone left with smiles!

— J. Peeters Toronto Family Lawyer

I want to thank [our mediator] and [the intern] for conducting the mediation session so wonderfully. Things have gotten better between the two of us since we filed for divorce. We are feeling a relief that comes after being on battle ground so long. Now we can relax and move forward.

Family Law Information Centres (FLIC)

You can learn much more about available services, mediation, court process, separation,
divorce and the law by visiting us at one of our Family Law Information Centres (FLIC)


393 University Avenue, Suite 900 Toronto, Ontario M5G 1E6

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311 Jarvis Street Toronto, Ontario, M5B 2C4

(Between Gerrard and Dundas)

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47 Sheppard Avenue East Toronto, Ontario M2N 5X5

Main Floor (Just east of Yonge, south side of Sheppard)

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