Good news from our clients!


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by Hilary Linton

We recently came across six client satisfaction surveys from our onsite family mediation and information service that had fallen through the pandemic crack.

Sometimes, we all need a little encouragement that we matter; that we are making a difference.

Reading these surveys gave me confidence that we are indeed helping people.

5/6 were “very satisfied” overall with the quality of the service.

1/6 noted a “satisfied” only because they could not longer access duty counsel in the SCJ.

The mediation surveys all ‘strongly agreed’ that the mediator was knowledgeable and competent and they felt comfortable saying what they felt.

Here are their comments:

“Very happy with staff, they were very helpful and very clear about my issue. 😊”


“People are kind and patient. This means a lot at stressful times to Respondents.”


“The staff were very friendly and helpful… (even though they could not access duty counsel.”

Reading this made my day!

Family Law Information Centres (FLIC)

You can learn much more about available services, mediation, court process, separation, divorce and the law by visiting us at one of our Family Law Information Centres (FLIC).


361 University Ave, Suite 146, Toronto, ON M5G 1T3

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311 Jarvis Street Toronto, Ontario, M5B 2C4(Between Gerrard and Dundas)

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47 Sheppard Avenue East Toronto, Ontario M2N 5X5Main Floor (Just east of Yonge, south side of Sheppard)

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